Order & Tracking

 Modification/Cancellation: Changes or cancellations are possible within 24 hours of placement, provided the order has not yet been dispatched.

 

Tracking Updates: Please allow 24–48 hours for tracking numbers to update once the package leaves our facility and enters the logistics network.

 

Shipping Policy

 

Warehouse Location: Quanzhou, China.

 

Shipping Methods by Customer Type

To ensure the best logistics experience, we tailor our shipping based on your order size and capabilities:

 

Individual Buyers: Items are shipped via International Express (DHL, FedEx, UPS) for the fastest door-to-door delivery.

 

Small Businesses (Small B): If you do not have a dedicated freight forwarder, we recommend DDP (Delivered Duty Paid) terms. We can arrange shipping via Sea, Rail, or Road depending on your timeline and budget, handling all customs and duties for you.

 

Customized/Bulk Orders: If you have your own logistics partner, we typically operate on FOB (Free on Board) terms from Xiamen Port, China. We will coordinate with your forwarder for a seamless handover.

 

 Lead Times & Logistics

 Sample Delivery: ≤10 working days via Air Express; ~60 working days via Sea.

 

Bulk Delivery: Timelines vary by volume and destination. Estimated transit is 30–45 days via Rail and 57–60 days via Sea.

 

Split Shipping: For orders containing pre-sale items, we can either split the shipment or wait to ship the entire order together, depending on your preference.

 

Duties & Taxes: Unless shipping via DDP, all orders are sent DAP (Delivered at Place). Import duties and local taxes are the responsibility of the buyer.

 

Returns & Refunds

 Return Period: Requests for returns or exchanges must be made within 14 days of receiving your items.

 

Quality Issues: If the product is defective or damaged upon arrival, please contact us promptly. We will provide compensation upon verification of the issue.

 

Personal Reasons: If you change your mind, the product can be returned, but the customer is responsible for the return shipping fees.

 

Final Sale: Please note that items marked as "Final Sale" are not eligible for return or exchange.