Where are your products shipped from?

All orders are processed and shipped directly from our warehouse in China.

 

Are all products on the website in stock?

Yes, all items listed on our website are currently in stock and ready for immediate dispatch.

 

What is the standard packaging for your products?

Most products come with an individual polybag and are packed in a sturdy, independent corrugated box for maximum protection.

 

Which purchasing method is right for me?

Individual Buyers: Our website features ready-to-ship stock. You can purchase as little as one unit, provided you are comfortable with the international shipping costs. Discounts are available for multi-item purchases.

Small Businesses & Retailers: For stock items, the MOQ is typically 4 sets (6pcs/set) per design.

Customized Orders (OEM/ODM): Generally 100-250 sets. However, we are happy to discuss lower quantities for trial orders to help you test your local market.

Note: All items ship directly from our warehouse in China. We currently do not operate overseas warehouses, so please contact us for a precise shipping quote to your location.

 

Do you offer OEM/ODM or private label services?

Yes. Our team is dedicated to bringing your brand vision to life.

OEM/Private Label: We can produce products with customized packaging based on your design files.

ODM: Our R&D team can design new products from scratch according to your functional requirements and market trends.

 

How to get a sample?

Simply contact our team with the product model and your customization details.

A sample fee and shipping cost will be charged (usually refundable or deductible upon placing a bulk order).

Samples are shipped via [e.g., DHL/FedEx/UPS] after payment is confirmed.

 

What is sample time and delivery time?

Generally, it takes [e.g., 30-60] working days after payment and artwork confirmation for design and sampling.

 Sample Delivery Time: 10 working days or less via international courier; 60 working days or less via sea freight.

 Bulk Order Delivery Time: 30-45 working days or less via train; 57-60 working days or less via sea freight.

 

Product Care

To keep your mats in top condition, our team recommends:

Storage: Keep mats in a cool, dry place away from direct sunlight to prevent fading or material fatigue.

Cleaning: Simply wipe stains or spills with a clean, damp cloth. Avoid harsh chemicals that may degrade the foam surface.